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Accessibility

Perth Concert Hall has the following facilities:

General access for patrons using wheelchairs                                               

The work being carried out around the venue by the building owners, the City of Perth, means that normal access for patrons has been impeded, including patrons who are in wheelchairs or have other accessibility requirements.

If you are in a wheelchair, or accompanying someone in a wheelchair - we want to work with you to help make your experience as smooth as possible!

Please contact Lorraine Rice, Deputy General Manager at info@perthconcerthall.com.au or call 9231 9900 (Mon-Fri, 9am-5pm) ahead of your event so we can assist you with access to the building.

Access Seating – Auditorium The range of accessible seating may vary by event. Please contact the Perth Concert Hall box office on (08) 9231 9999  (available weekdays 9am to 5pm).
Ambulant Toilets Within main toilet facilities on all four levels of venue.
Auditorium Audio Assistance

To ensure all patrons can get the best possible performance experience, Perth Concert Hall now offers the Sennheiser MobileConnect Personal Hearing Assistance system. The Sennheiser MobileConnect Personal Hearing Assistance system delivers high definition sound from your own mobile phone to your ears via an assistive listening app. 

Using the MobileConnect app, you have access to an audio channel that provides hearing assistance. The Personal Hearing Assistant feature makes it possible to adjust the live audio stream individually. An intuitive user interface enables users to easily adapt the audio signal to their own particular hearing preferences. As well as this, patrons have the option of choosing 'Audio Description'. See below for more information.

Baby Change Facilities

Available in three locations - the Universal Access Toilet (Main Foyer), Ladies Ambulant Toilet (Main Foyer) and Ladies Toilet (Cafe)

Parking (ACROD Bays)

City of Perth Car Park, entrance from Terrace Road

4x additional temporary ACROD bays are also available for events only. These are located at the front of the venue, opposite the flag poles.

1. These bays are available for use by patrons attending events at the venue only.
2. They are available on a first come first served basis.
3. ACROD Stickers must be made visible on the dashboard of vehicle, otherwise a $300 fine from the City of Perth may be incurred.

Vehicle Drop Off Area St Georges Terrace forecourt or between Government House and Perth Concert Hall via St Georges Terrace
Lift Yes
Public Transport Access, including CAT Bus RED CAT
Exterior Lighting and Directional Signage Yes

 

Auditorium Audio Assistance at Perth Concert Hall

To ensure all patrons can get the best possible performance experience, Perth Concert Hall now offers the Sennheiser MobileConnect Personal Hearing Assistance system. The Sennheiser MobileConnect Personal Hearing Assistance system delivers high definition sound from your own mobile phone to your ears via an assistive listening app. 

Using the MobileConnect app, you have access to an audio channel that provides hearing assistance. The Personal Hearing Assistant feature makes it possible to adjust the live audio stream individually. An intuitive user interface enables users to easily adapt the audio signal to their own particular hearing preferences.  

How to use Sennheiser MobileConnect at Perth Concert Hall

You have two options: 

  • Download the Sennheiser MobileConnect app to your own smartphone and use your phone.
  • Borrow an iPod from Perth Concert Hall for the duration of the performance.

Use your own smartphone 

  1. Download Sennheiser MobileConnect from the iTunes store or Google Play. We recommend downloading the app before heading to Perth Concert Hall.
  2. Bring your own earphones/headphones for use with your smartphone.
  3. Once you have taken your seat in the auditorium, connect your smartphone to the wireless network “PCH MobileConnect”
  4. Open the Sennheiser MobileConnect app.
  5. Select English (only option available).
  6. Adjust the sound volume to suit your needs. 

Borrow an iPod from Perth Concert Hall 

  1. Borrow an iPod from the Front-of-House Manager Desk in the Ground Floor foyer (Level 1) of Perth Concert Hall. Please bring a driver’s license or other official form of ID which Perth Concert Hall will retain until you return the iPod. We recommend you bring your own earphones/headphones.
  2. Open the Sennheiser MobileConnect app.
  3. Select English (only option available).
  4. Adjust the sound volume to suit your needs.
  5. Return the iPod to the Front-of-House Manager Desk after the performance and collect your ID.

Please note:

Headphones or in-ear earphones must be used so that other patrons are not affected by the sound volume of your audio feed.

The Sennheiser wireless transmitter is located at the front of the stage, so you will only be able to receive the audio signal in the auditorium, but not in the foyers.

Questions?

Please contact our ushers or Front of House Manager if you have questions or require assistance at the venue, or call 9231 9900 during business hours.

 

Accessibility - More Information

For further information regarding accessibility please call the Perth Concert Hall during reception hours on (08) 9231 9900.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS) www.relayservice.com.au

 

Toll Free (Country WA callers only):
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service www.relayservice.com.au:  

 

Companion Card

Perth Concert Hall is affiliated with the Companion Card program. Companion Card holders are entitled to one complimentary ticket for their companion with their booking for any Perth Concert Hall event. For more information visit http://www.wa.companioncard.org.au/